Shipping and Delivery
Due to the poster being mailed in a shipping tube, a separate shipping cost will be added to each Positivity City Activity. Books ordered with the activity will be shipped separately.
Books will be shipped
2 - 8 business days
Positivity City will be shipped
1 - 3 business days
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Orders processed after 12 pm will be processed the next business day (subject to change if there are high order volume or postal incidents that are beyond our control).
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Track your order here.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will gladly look into it for you.
If your order arrives damaged, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition.
We will work towards a satisfactory solution.